RETURNS

LifeTek Website Purchases: If you are not 100% satisfied with your LifeTek umbrella, please return the unused item within 30 days of purchase for a refund. Please note that all shipping costs are non-refundable.

Please ship the unused item back to LifeTek via USPS and include all original packaging. Please include a note with your name, address, email, and daytime phone number along with your return/exchange instructions to:

LifeTek Inc.
Returns Department
PO Box 291
O'Fallon, IL 62269

For your benefit, we recommend that you purchase a USPS delivery service that is insured and traceable. You can expect a refund for the cost of the returned item(s) to the original payment method within 10 days of receipt of return.

Pre-Paid USPS Return Label: At your request, we will happily send you a pre-paid USPS return label within the 30-day return period and will deduct a $9.95 return postage fee from your refund amount.

Amazon Website Purchases: To return a product purchased from Amazon.com, please contact and follow Amazon’s return policy and procedures.

 

Warranty Replacement: LifeTek Umbrellas include a two-year replacement guarantee against defects in our premium materials and quality workmanship.

If you experience a quality issue with your LifeTek umbrella within two years from the original purchase date, please contact our Customer Service Team at support@lifetek.com. In your email, please include your name, address, order number, and a description of the defect.

If we determine that it is necessary for you to return the defective item to LifeTek, we will send you a return authorization number and return shipping instructions. Upon receipt, a new replacement item will be sent to you via USPS.